Our return policy for purchases made online with us is very simple: if within 30 days you are not happy with your product in any way, we will replace it or refund your purchase.
Please use the Contact Us tab to email us with proof of purchase details (your invoice number), batch number and best before date information from the product packaging, and the reason you are dissatisfied.
We may request you to return unused product before processing a refund or replacement.
(Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist - and their store policies apply in terms of refund or replacement.)
Right to use site and content
You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes. If you wish to link to any part of this site, you must get Living Nature's prior written consent. You may not use this site, or the content on it, for any other purpose or in any other way without Living Nature's prior written consent.
Content on or accessed through site
While Living Nature has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Living Nature only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Living Nature may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact Living Nature either by phone on +64 9 4077895 or by email.
All liability excluded
To the extent permitted by law: all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it; and
we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.
If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. Living Nature will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.
Jurisdiction and governing law
This site and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this site will solely and exclusively be governed by New Zealand laws and will be dealt with exclusively by New Zealand courts.
Third party materials
This site contains links to third party websites. These are not controlled by Living Nature. They are provided for your convenience only. Please note that Living Nature does not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.
Living Nature collects, retains and updates personal information about you which you provide both: directly, for example, by you sending us an email enquiring about information on Living Nature services or events, or to go on mailing lists; and indirectly through your use of this site and the services and functionality offered through it.
Living Nature intends to use this information for purposes connected with: providing, monitoring and marketing existing and future products and services, to you; keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in.
Living Nature intends to provide overall statistics about users, site use, demand for relevant products, services, facilities and information, traffic patterns, and related site information to reputable third parties. These statistics will not include any information which personally identifies you. You are entitled to access and correct the personal information Living Nature holds about you at any time. You can request to be removed from any Living Nature mailing list or similar Living Nature service by emailing Unsubscribe. Your rights of removal may be subject to any additional terms which apply to the relevant list or service.
Intellectual Property rights
All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Living Nature (or the relevant content supplier). Living Nature is the exclusive owner of all rights in the compilation, design and layout of this site.
For orders placed on livingnature.com, your name, email, shipping/billing address, credit card number and its expiration date are required in order to process and track your order. We may also maintain a record of your product purchases for customer service purposes. With your permission, we may send you emails about our store, new products and other updates approximately once per month. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Collecting personal information
We collect your information to serve you better and to provide you with a customised experience using Living Nature’s web platform. We may use your personally identifiable information to: fulfil a request from you (such as send you Living Nature newsletters), fulfil and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order and generate web analytics to compile user data for marketing purposes.
Within New Zealand, standard orders take 1-2 working days to deliver to the North Island and 2-5 working days for the South Island. (Please allow 1-2 extra days for Rural Delivery.)
For UK please allow 2 - 5 days for delivery.
For all other countries, you can expect delivery of your products within 7-21 working days.
All web pricing includes tax though some countries may incur a duty tax depending on the local policies. Please note: Customers are responsible for ascertaining duty implications and payment of any duty charges applied on receipt of goods.
About My Order
If you have a query about an online order you have already placed, please contact your local distributor (if in UK or USA), or email us using the Contact Us tab. Please provide details such as your invoice number/ date of purchase and the specific enquiry - this will help us to provide a speedy response.
Thank you for shopping with us at livingnature.com