We welcome your feedback or enquiries, including trade or distributor enquiries from New Zealand or around the world.
You can use the 'Contact Us' tab, visible on the left-hand side of each webpage on our site.
Alternatively please use one of the following contact options.
FreePhone (NZ only) 0508 548 464 / FreeFax 0508 628 873
Phone (International) +649 407 7895 / Fax +649 407 4056
Email contacts:For trade orders or enquiries - firstname.lastname@example.org
For website issues / problems - email@example.com
For all other customer enquiries - firstname.lastname@example.org
Our postal address is:
PO Box 193,
Tour groups are welcome, but please contact us in advance.
Living Nature Retail Store, Beauty Therapy Clinic and Factory
1246 State Highway 10 Kerikeri,
Ph +64 9 407 0113
Retail StoreOpen 7 days
Monday - Friday 9am - 5pm
Beauty Therapy Clinic
Monday - Friday 9am - 5pm, Saturday 9am - 4pm
Late nights by appointment
Clinic closed Sunday
We are open over the Christmas season except for the Public Holidays
Our return policy for purchases made online with us is very simple: if you are not happy with your product in any way, we will replace it or refund your purchase.
Please use the Contact Us tab to email us with proof of purchase details (your invoice number), batch number and best before date information from the product packaging, and the reason you are dissatisfied.
We may request you to return unused product before processing a refund or replacement.
(Please note, if you made your purchase from a retail stockist, you will need to return it to that stockist - and their store policies apply in terms of refund or replacement.)