Covid-19

Please note we cannot guarantee delivery times due Covid-19 related impacts on postal services. Please be mindful of significant delivery delays while Living Nature and our courier service partners operate under Covid-19 restrictions. We would like to apologise for any inconvenience caused.

To ensure the safety of our valued customers and staff, strict physical distancing and sanitisation rules are in place throughout the Living Nature premises, ensuring absolute care while picking and packing your order. We are confident that the measures we have in place will keep everyone safe at all times while being able to dispatch your orders.

Thank you to everyone for your support and messages over the past months. Stay safe.

__________________


Please note all shipping charges are in NZD. International packages are sent from NZ via New Zealand Post International Air and Economy Courier services. Orders sent to China are sent via Go China Courier service.

Tax: All web pricing includes tax though some countries may incur a duty tax depending on the local policies.

Please note: Customers are responsible for ascertaining duty implications and payment of any duty charges applied on receipt of goods.

__________________

Indicative Delivery Times: 

Under normal circumstance New Zealand customers should receive their order within 2 – 5 working days, please allow for a further 5 working days while New Zealand operates under Covid-19 restrictions.

For International customers your orders should have typically been with you in 7 - 21 working days, please allow for further 14 working days while New Zealand operates under Covid-19 restrictions. Please also be mindful of additional delivery delays which may occur within your own country.

Living Nature recommend selecting a tracked courier service where possible.

 __________________

Australia
Standard International Air Shipping (Non Tracked) - $5.00 NZD
Economy Courier Shipping (Tracked) - Up to 1.0 kg $27.50 NZD | 1.0 kg - 2.0 kg $35.00 NZD

Cambodia
Due to Covid-19 impacts on flights and delivery services, Living Nature is currently unable to ship to this location. We apologise for any inconvenience.

China
Economy Courier Shipping (Tracked via Go China) - Up to 1.0 kg $15.00 NZD | 1.0 kg - 2.0 kg $21.00 NZD | 2.0 kg - 3.0 kg $25.00NZD 

New Zealand
Standard Shipping (Tracked) - $5.00 NZD

United Arab Emirates
Standard Shipping (Non Tracked) - $20.00 NZD 
Due to Covid-19 impacts Living Nature is currently unable to offer a tracked courier service to this. We apologise for any inconvenience.

United Kingdom / Ireland
Due to high freight and VAT charges Living Nature no longer ships to this location. Please click here to view our UK based stockists.

United States / Canada
Standard Shipping (Non Tracked) - $15.00 NZD
Economy Courier Shipping (Tracked) - Up to 1.0 kg $50.00 NZD | 1.0 kg - 2.0 kg $65.00 NZD

Rest of World 
Standard Shipping (Non Tracked) - $20.00 NZD
Economy Courier Shipping (Tracked) - Up to 1.0 kg $50.00 NZD | 1.0 kg - 2.0 kg $70.00 NZD

New Zealand post is unable to offer a tracked service to Russia and some other countries.